Rights and Responsibilities

Patients will be treated with respect for their dignity, privacy, religious and cultural beliefs.

If you no longer need an appointment that you have made, or are unable to keep one, you must inform the surgery immediately, so that it can be offered to another patient. Failure to attend more than 3 appointments could result in your removal from the Practice. This is to enable us to continue providing an efficient service. Please note this also applies to non-attendance of hospital appointments.

The Practice has implemented the NHS policy of “Zero tolerance of aggression”, and patients who are verbally or physically aggressive will be removed from the Practice. We do not feel that any member of staff at this Medical Practice should be subjected to any type of abusive behaviour.

Non-Discrimination Policy

We are committed to equal opportunities regardless of gender, creed, sexual orientation, age, colour or race. If you have a particular need or concern we would welcome you making us aware of it.